01. We DO NOT Refund unconditionally. You need to provide the pictures to prove the problems as detailed as possible and we have taken photos of products before delivery to avoid fraud. We will do our best to process your return and refund as fast as possible.
02. Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).
03. We only accept products in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. Any returns without our approval can not get any refunds or exchanges.
04. Mis-shipped products: Once we have confirmed your mis-shipped item (item shipped was not item ordered), we will be responsible for item exchange. You may also return the product and get a full refund.
05. Color Errors: If the color of the item received is not what you ordered, then you are qualified to get a full refund.
Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.
we can't issue a refund if dress not fit, because all products are made to order, no in stock and if you insist to send it back, then you will be charged by fabric cost and workmanship cost
We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was created with bearing this in mind. However, it is important to note that our products are made to order, and once the tailoring process has begun the materials cannot be reused. The good news is that after placing your order, there is still time for you to change your mind. For further details, please refer to our cancellation policy below.
1. Unpaid orders will be canceled automatically after 3 days. We receive hundreds of test orders each day which our members are using to quote certain cart contents and save the invoice for later reference.
2. Orders canceled within 6 hours of payment confirmation will be eligible for a full refund.
3. Orders canceled 6 to 12 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 80% of the product purchase price, in order to cover the material cost.
4. Orders canceled 12 to 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 60% of the product purchase price, in order to cover the material cost and necessary labor cost.
5. Orders canceled more than 24 hours after payment confirmation will be eligible for a partial refund (50% of the product purchase price at most, the exact refund depends on the cancel time) consisting of the full shipping cost.
6. Once your order has been shipped, it can no longer be canceled.
If you would like to cancel your order, please click Contact Us to proceed.
chitongs has the final right to explain every term on our website.